SHIPPING AND PAYMENT
HOW LONG DOES IT TAKE TO MAKE AND RECEIVE AN ORDER?
Once your order is placed, a confirmation email with the list of products you purchased will be sent to your registered email address. We process and ship orders within 2-5 business days of receiving payment. Delivery times vary based on shipping method, location, customs clearance, and other external factors. Typically, shipping takes:
- India: 3-7 business days
- International: 7-15 business days
SHIPPING DESTINATIONS
We provide worldwide shipping, ensuring your order reaches your destination.
FROM WHERE DO YOU SHIP?
We ship from multiple locations, including India, Europe, and South Asia, to ensure discretion and reliable delivery. Your package will not contain any branding or identifiable details related to Cart69.
IS IT POSSIBLE TO SHIP TO A P.O. BOX ADDRESS?
Yes, we can ship to P.O. Box addresses, except for APO (Army Post Office) addresses. For APOs, use your home/billing address initially and coordinate delivery with family or friends.
OTHER THAN YOUR WEBSITE, ARE THERE ANY OTHER WAYS I CAN ORDER YOUR PRODUCTS?
Yes, you can place your order through WhatsApp for a quicker, more personalized experience.
CAN YOU SHIP BULK OR LARGE ORDERS?
Yes, we can ship bulk orders. Larger orders may be split into multiple packages, but you’ll only pay shipping fees once, no matter how many parcels we send.
HOW ARE THE PRODUCTS PACKAGED?
All products are discreetly packaged to ensure privacy. There are no indications of content or branding on the packaging. We use sustainable materials like recycled boxes to minimize environmental impact. Large orders will be divided into smaller parcels to avoid suspicion during transit.
HOW LONG WILL IT TAKE BEFORE I RECEIVE MY ORDER?
- India: 3-7 business days
- USA, Canada, Europe, Asia: 7-15 business days
- South Africa: 10-17 business days
ARE SHIPPING DELAYS POSSIBLE?
Yes, shipping delays may occur due to factors like postal service efficiency, customs clearance, and international transit. Typically:
- 85% of shipments arrive within 10 days.
- The remaining 15% may take 10-15 working days.
ARE THESE PRODUCTS LEGAL TO BUY?
The legality of our products depends on your country’s regulations. Please consult a local legal expert for advice before purchasing.
HOW CAN I BE SURE YOU ARE A TRUSTWORTHY BUSINESS?
We’ve been in the business of providing high-quality products for over 4 years, with a 99% delivery success rate. Our customer support team is available Monday to Friday to address any questions or concerns.
I PLACED MY ORDER ALREADY, BUT HOW CAN I CHANGE IT?
You can modify your order before making the payment. If you’ve already paid but the order hasn’t shipped, contact our customer support immediately to request changes.
PAYING FOR YOUR ORDER
I MADE AN ORDER, NOW HOW DO I PAY?
After placing an order, you’ll receive an email with payment instructions. If you don’t receive it, contact us immediately, and we’ll resend it.
HOW LONG DOES PAYMENT PROCESSING TAKE?
Payments are processed within 2-3 business days of receiving proof of transfer. Once payment is confirmed, your order will be shipped within 24 hours.
CAN I TRACK MY ORDER?
Yes, tracking information will be provided 2-5 business days after your payment is confirmed. Track your order using:
- India: India Post
- International: Track-Trace
THE TRACKING WEBSITE DOESN’T RECOGNIZE MY TRACKING CODE
Tracking codes are activated within 72 hours after the package leaves our warehouse. If it doesn’t appear after 3 business days, contact our support team for assistance.
THE TRACKING WEBSITE SHOWS THAT MY ORDER IS NOT MOVING
This may occur when packages are in customs clearance. Contact us if your package hasn’t moved for more than 10 days.
WHAT’S THE LIKELIHOOD THAT MY PACKAGE IS SEIZED BY CUSTOMS?
We maintain a 99.9% success rate for deliveries to most countries, including the USA, Canada, and Europe.
WHY IS A SIGNATURE REQUIRED WHEN RECEIVING MY ORDER?
Requiring a signature helps us avoid fraudulent claims of non-delivery and ensures your order reaches the intended recipient.
I’M STILL WAITING FOR MY ORDER
Please allow for the full estimated delivery window to pass. If your order hasn’t arrived after 15 business days (domestic) or 30 days (international), contact us with your order details, and we’ll investigate.
NON-DELIVERED DELIVERIES
MY ORDER HASN’T ARRIVED
If your order hasn’t arrived after 30 days, it may be due to:
- Loss in transit: Contact us with your order ID for a reshipment.
- Customs seizure: Email us a copy of the Customs seizure letter for assistance.
WHY IS RESHIPPING TAKING SO LONG?
To avoid suspicion from customs, we space out shipments to the same address. This ensures a higher success rate for future deliveries.
