Refund Policy
At Cart69.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds:
- Damaged or Defective Products: If the product you receive is damaged or defective, you are eligible for a full refund or replacement. Please notify us within 7 days of receiving the product.
- Incorrect Product Delivered: If you receive the wrong product, we will provide a full refund or replacement upon verification.
Non-Returnable Products: Certain items are exempt from being refunded or returned, including:
- Opened or used products.
- Products without original packaging or labels.
- Perishable or consumable items.
Refund Process:
- Request Submission: To request a refund, email us at [insert support email] with your order details, proof of purchase, and a photo of the item.
- Review and Approval: Our team will review your request within 3-5 business days. If approved, the refund will be processed.
- Refund Method: Refunds will be issued to your original payment method or as store credit, based on your preference.
- Processing Time: Refunds typically take 7-10 business days to reflect in your account.
- Return Shipping: Customers are responsible for return shipping unless the product is damaged, defective, or incorrectly delivered.
- Important Notes: Refund requests made after 7 days of receiving the product may not be eligible.
- Sale or promotional items are non-refundable unless defective.
For any queries or concerns regarding refunds, please contact our customer service team at 9870525466.
